If you feel left out, don’t worry; AMC does too
Some MoviePass subscribers were confronted with a problem this afternoon when AMC Theatres and MoviePass’ official Twitter accounts sent out conflicting information.
Earlier today, MoviePass responded to a subscriber who complained that a specific AMC theater location in New York City wasn’t accepting MoviePass anymore. The company confirmed that, unfortunately, it wasn’t working with certain theaters anymore.
We apologize for the inconvenience, but we no longer work with this theater. We hope to partner with them again.
— MoviePass (@MoviePass) January 25, 2018
MoviePass CEO Mitch Lowe told Deadline certain theaters won’t be covered by MoviePass as of today, Jan. 25. His full statement can be read below.
As of today, you’ll find a small handful of theaters are no longer available on our platform. Our number one goal as a company is to provide an accessible price-point for people to enjoy films the way they’re meant to be seen: on the big screen. Many exhibitors have been receptive to this mission, and we’re excited to keep working with theater chains that are closely aligned with our customer service values. As we continue to strive for mutually-beneficial relationships with theaters, the list of theaters we work with is subject to change. We advise customers to always double check the MoviePass app for the most up-to-date list of participating theaters.
The issue, however, is that it appears AMC Theatres wasn’t aware of this. The AMC Theatres guest services Twitter account is responding to angsty customers who are concerned they won’t be able to use their pass at certain theaters. The theater company said it hasn’t spoken to MoviePass about no longer working together, and no restrictions have been put in place.
Some of our guests say MoviePass may be blocking the use of their service at a handful of AMC locations. AMC has not restricted MoviePass acceptance at our theatres, nor have we heard from MoviePass about this. MoviePass customers should contact MoviePass for clarification.
— AMC Guest Services (@AMCHelps) January 25, 2018
One customer took a screenshot of a conversation between himself and the company’s guest services, sending it to me via Twitter. In the screenshot seen below, MoviePass’ guest services representative can be seen stating that certain theaters are no longer working with MoviePass, but they are hopeful for the future.
@loudmouthjulia have you heard Movie Pass is no longer working with AMC? pic.twitter.com/3x8gbN3pBz
— Neelesh Jain (@famousnj) January 25, 2018
Polygon has reached out to both MoviePass and AMC Theatres for further clarification, and will update the story when more information becomes available.
Source: Polygon – Full
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